Write Professional Emails in English (Week 5)

low context communication (directly)

Low context communicators are used to straight forward, concise, and efficient ways of communicating. Much value is placed on logic, facts, and directness.
Low context communicators interacting with high context communicators should be aware that status and identity may be communicated non-verbally and require appropriate acknowledgment. And that building a good relationship can contribute to effectiveness over time.
- North America
- Western Europe
high context communication (indirectly)

Communication in high context cultures tends to be non-explicit and include more descriptive language. Emails also tend to be longer.
High context communicators interacting with low context communicators should be aware that efficiency and effectiveness is achieved through focusing on tasks. And the direct questions and observations are not necessarily meant to offend, but to clarify and advance shared goals.
- Middle East
- Asia
- Africa
- South America

Age Considerations

The best way to approach age considerations is to be respectful and polite whether the person you are writing is older or younger.
- DOs
  - Use respectful terms such as Mr., Ms., or Mrs.
  - Use official titles
- DONTs
  - Don’t use slang words
  - Limit references to popular culture
Gender Considerations

If you don’t know enough about your reader’s culture, the best thing to do is keep things gender neutral by avoiding gender bias thoughts or expressions. And again, if you don’t know the gender of your reader, always use greetings with titles rather than Mr., Ms., or Mrs.

Think about all possible factors that might effect the meaning of your email.